“The mission of the Martin County Central E911 Emergency Communications Center shall be to provide timely, efficient, and convenient access to public safety services for the citizens of the County, those visiting, or those passing through while ensuring  the safety of the responder community.”

 

 911 CENTRAL COMMUNICATIONS

Martin County 911 Central Communications is a 24-hour emergency communications center for all law enforcement, fire, emergency medical service, emergency management, and other county agencies located inside of Martin County.  Central Communications is responsible for answer and dispatch of all incoming 911 calls coming from inside Martin County. 

The Communications Center, located inside the Martin County Governmental Center, boasts the latest in technology to assist our staff of eight (8) Telecommunicators and one (1) Manager in allocating appropriate emergency resources in an accurate, timely, and efficient manner.  Technologies include: Enhanced 911 with wireless location indicator capability, VHF and 800Mhz (VIPER) radio capability for all Emergency Responders, double electrical and telephone redundancy, digital recording/archiving for all radio and telephone traffic, texting technology that sends vital information to responders including address to ensure accuracy, and digital mapping/addressing.  This technology ensures a quick and efficient dispatch of appropriate resources in the event of an emergency.  

 

Agencies Served: 

  • Martin County Sheriff’s Office
  • Williamston Police Department
  • Robersonville Police Department
  • All Martin County/Municipal Fire Departments
  • All Martin County/Municipal EMS/Rescue Departments
  • Emergency Management
  • NC Forestry Service
  • Martin County Probation/Parole
  • Water/Sewer/Utilities Emergency
  • Other agencies as requested

 

When should I call 911?

  • To report a life threatening emergency or when someone has been injured 
  • To report a fire or smoke
  • To report an automobile accident
  • To report a crime in progress or one that has just occurred
  • To report suspicious activity in progress
  • Whenever you feel your safety in in danger

 

Things to remember when calling 911.

  • REMAIN CALM and answer the Telecommunicator’s questions.  He or she is asking questions in order to get you the help that you need.
  • Determine, as best you can, your location.  Address, intersections, business/resident name are all helpful.
  • The nature of your emergency.
  • Details about the emergency such as a physical description of the person who may have committed a crime, a description of any fire that may be burning, or description of injuries or symptoms of a person who may be hurt.  
  • YOU are ultimately responsible for your safety.  Never remain in a burning building or dangerous situation to call 911.  GET OUT and call from a safe location if you can. 

 

Emergency Medical Dispatch (EMD)

Emergency Medical Dispatch (EMD) protocols are in place in 84 of North Carolina’s 100 Counties. EMD strives to provide a higher level of service to callers reporting medical emergencies by obtaining detailed information about the callers condition, accessing symptoms, and (when applicable) providing pre-arrival instructions to callers in an effort to sustain life until trained EMS members can arrive.  

The use of EMD protocols by our Telecommunicators DOES NOT delay EMS response time, rather it seeks to obtain more complete information about the patient in order to give the responders a better idea of the scene prior to their arrival.  This enables the responders to begin formulating plans, gathering needed supplies, and assigning tasks prior to arrival.  EMD also empowers the caller (when applicable) to begin treatment of the patient immediately.
 
Our Telecommunicators have been trained, tested, and certified by the International Academy of Emergency Dispatch and the NC Office of Emergency Medical Services to provide this service and operate under the authority of the Martin County EMS Director.
 
Things to know about EMD:
  • You may be asked to provide first aid or basic lifesaving actions to preserve life.  Our staff will provide instructions for you.  Please know that any instruction is in an effort to save the life of the patient.  

  • REMAIN CALM.  You may be an active participant in the care of the patient.  It is imperative that you remain as calm as possible and follow the instructions of the Emergency Medical Dispatcher.  

  • EMS staff members are dispatched very early during the call.  Just because you are speaking with the Telecommunicator, does NOT mean that help has not already been dispatched.  

  • This service has been shown to preserve life, increase efficiency, and provide better service when put in place.  EMD has been practiced in 911 centers since the late 1970s and has nearly 30 years of research to back up it’s effectiveness.  

Questions or Concerns
About 911 Contact:

Jason P. Steward
Telecommunication Manager

Martin County Central E911 Communications Center
305 East Main Street
Williamston, NC  27892

Phone: 252-789-4556

Jason.steward@martincounty
ncgov.com

DO NOT USE THIS CONTACT INFORMATION FOR EMERGENCIES! CALL 911!